[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.0.101″][et_pb_fullwidth_header title=”Any questions?” background_layout=”dark” text_orientation=”center” background_overlay_color=”rgba(0,0,0,0.3)” _builder_version=”3.0.101″ title_font=”|700||on|||||” title_text_align=”center” title_font_size=”50px” title_text_shadow_style=”preset4″ content_font=”||||||||” content_text_align=”center” content_font_size=”20px” subhead_font=”||||||||” background_color=”#e00b00″ background_image=”https://www.getspoiledco.com/wp-content/uploads/2018/02/fap-09.jpg” parallax=”on” custom_padding=”100px||100px|” box_shadow_style=”preset3″]
We are here to answer some of the most common questions that our clients ask. Have a question outside of what’s on the list? Contact us directly and we’ll be sure to help!
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Yes, all deposits are required and NONREFUNDABLE! A deposit is needed in order to save your time and date for your product/event.
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Deposits are 50% of your total.
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Deposit is required for cakes, events, and anything over $50 as a total. Otherwise, client must pay in full for order to be fulfilled.
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Both services are offered and delivery is based on availability.
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Your date will not be secured until you made the deposit. Again all NONREFUNDABLE deposits are required once the order has been satisfied by both the client and SR Catering.
[/et_pb_toggle][et_pb_toggle title=”Can I order the same week I need an item?” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#000000″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#000000″ icon_color=”#e00b00″ _builder_version=”3.0.101″ title_font=”||||||||” title_text_color=”#ffffff” body_font=”||||||||” body_text_color=”#ffffff” text_orientation=”left” animation_style=”flip” box_shadow_style=”preset4″]
Yes you may as long as there is availability. Please be advised, there will be an emergency fee added to your total for anything besides small personal orders.
[/et_pb_toggle][et_pb_toggle title=”Do I need to call or email to place an order?” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#000000″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#000000″ icon_color=”#e00b00″ _builder_version=”3.0.101″ title_font=”||||||||” title_text_color=”#ffffff” body_font=”||||||||” body_text_color=”#ffffff” text_orientation=”left” animation_style=”flip” box_shadow_style=”preset4″]
We welcome calls and emails for orders but you would still need to place an order online for it to be in our system. We are able to walk you through the site if necessary.
[/et_pb_toggle][et_pb_toggle title=”I don’t have access to the internet to access the site, how do I order?” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#000000″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#000000″ icon_color=”#e00b00″ _builder_version=”3.0.101″ title_font=”||||||||” title_text_color=”#ffffff” body_font=”||||||||” body_text_color=”#ffffff” text_orientation=”left” animation_style=”flip” box_shadow_style=”preset4″]
You are welcome to call in and place an order over the phone but you will need to give the necessary information over the phone for our records.
[/et_pb_toggle][et_pb_toggle title=”If I need my product earlier for pick up or delivery can I change the time?” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#000000″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#000000″ icon_color=”#e00b00″ _builder_version=”3.0.101″ title_font=”||||||||” title_text_color=”#ffffff” body_font=”||||||||” body_text_color=”#ffffff” text_orientation=”left” animation_style=”flip” box_shadow_style=”preset4″]
You may change the time if it’s available and also pay a small fee for changing. It is on first come first serve basis.
[/et_pb_toggle][et_pb_toggle title=”Do I get a receipt?” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#000000″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#000000″ icon_color=”#e00b00″ _builder_version=”3.0.101″ title_font=”||||||||” title_text_color=”#ffffff” body_font=”||||||||” body_text_color=”#ffffff” text_orientation=”left” animation_style=”flip” box_shadow_style=”preset4″]
Yes. All customers get a receipts electronically with all purchases.
[/et_pb_toggle][et_pb_toggle title=”What shipping method can I use if I need something shipped?” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#000000″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#000000″ icon_color=”#e00b00″ _builder_version=”3.0.101″ title_font=”||||||||” title_text_color=”#ffffff” body_font=”||||||||” body_text_color=”#ffffff” text_orientation=”left” animation_style=”flip” box_shadow_style=”preset4″]
Everything is overnight shipping, so when purchasing online, it’s your only option.
[/et_pb_toggle][et_pb_toggle title=”Where are my items shipping from?” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#000000″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#000000″ icon_color=”#e00b00″ _builder_version=”3.0.101″ title_font=”||||||||” title_text_color=”#ffffff” body_font=”||||||||” body_text_color=”#ffffff” text_orientation=”left” animation_style=”flip” box_shadow_style=”preset4″]
Houston, Texas
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Cash is accepted after a deposit has been made for all items that are not small personal orders.
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SR Catering accepts credit, debit, Paypal, Cash.
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Check the calendar and give it 24 hours to update.
[/et_pb_toggle][et_pb_toggle title=”When should I expect a response from SR Catering regarding an inquiry?” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#000000″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#000000″ icon_color=”#e00b00″ _builder_version=”3.0.101″ title_font=”||||||||” title_text_color=”#ffffff” body_font=”||||||||” body_text_color=”#ffffff” text_orientation=”left” animation_style=”flip” box_shadow_style=”preset4″]
Within 24 hours or less.
[/et_pb_toggle][et_pb_toggle title=”Do I need to sign a contract when requesting a cake or large order?” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#000000″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#000000″ icon_color=”#e00b00″ _builder_version=”3.0.101″ title_font=”||||||||” title_text_color=”#ffffff” body_font=”||||||||” body_text_color=”#ffffff” text_orientation=”left” animation_style=”flip” box_shadow_style=”preset4″]
Yes. The contract will be attached to the order and the client needs to e-sign before purchasing.
[/et_pb_toggle][et_pb_toggle title=”Does SR ship internationally?” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#000000″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#000000″ icon_color=”#e00b00″ _builder_version=”3.0.101″ title_font=”||||||||” title_text_color=”#ffffff” body_font=”||||||||” body_text_color=”#ffffff” text_orientation=”left” animation_style=”flip” box_shadow_style=”preset4″]
Only within the US.
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SR Catering accepts phone calls and emails only. Please do not text or DM requests. If you send a potential order through text or DM, you will be redirected or unanswered.
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